Privacy policy
Last updated: 12 August 2026
Trackuo lets anyone look up a parcel without creating an account. This page explains exactly what that involves.
What we collect
When you submit a tracking number, we process:
- The tracking number itself. It is needed to query the carrier, so it is stored along with the delivery events returned.
- The delivery events. Dates, status descriptions and the locations reported by the carrier — which may include a city or a sorting centre, but not a street address.
- Your IP address, in hashed form only. It is used to limit how many searches a single visitor can make, so the service is not drained by automated scripts. The address is hashed with a secret salt before storage and the original is never written to disk.
We do not ask for your name, email address or any account details, and we do not run advertising or analytics scripts.
What we do not do
- Full tracking numbers never appear in a public URL, so a link to this site cannot expose one.
- Server logs record only a masked form of the number, such as LP00…1234.
- We do not sell or share tracking data with third parties beyond the carrier networks needed to fulfil the lookup.
Who else sees your tracking number
To retrieve delivery events we pass the number to the carrier or to a tracking aggregator that queries carriers on our behalf. They process it under their own terms and for the sole purpose of returning the parcel status.
How long we keep it
Tracking records are deleted automatically 90 days after their last update. Rate-limiting records are deleted after 24 hours. There is no manual archive: once purged, the data is gone.
Legal basis
Processing a tracking number you submit is necessary to provide the service you asked for. Rate limiting rests on our legitimate interest in keeping the service available and preventing abuse.
Your rights
Under the GDPR you may request access to, correction of, or erasure of data relating to you, and object to its processing. Because we hold no account, the only identifier we can search by is the tracking number itself — include it in your request so we can locate the record.
Cookies
Trackuo sets no cookies and uses no browser storage. There is nothing to consent to, which is why you are not asked.
Contact
Privacy requests: privacy@trackuo.com